Terms of service

These Terms of Service (“Terms”) govern access to and use of Dialed’s websites, applications, and related services (the “Service”). The Service is operated by Float Capital, Inc., 5029 Emmalani Dr, Princeville, HI 96722 (“Dialed,” “we,” “us,” or “our”). “Customer” and “you” refer to the business that accepts these Terms and the people it authorizes to use the Service.

By creating an account, signing an order form that incorporates these Terms, or using the Service, you agree to them. If you use the Service for a business, you represent that you have authority to bind that business. If an order form conflicts with these Terms, the order form controls for that conflict.

Dialed helps wholesale coffee roasters run operational workflows, including receiving and structuring orders, preparing confirmations and invoices, planning fulfillment, matching payments, and following up on receivables. The Service may read information from channels and systems you connect, create drafts and recommendations, and initiate approved actions in those systems.

Dialed uses software, automation, and artificial intelligence. An AI-generated proposal is not authority to move money or send a communication. Dialed’s trusted systems validate proposed actions, apply the rules and approval settings configured for your account, and record executed actions. You remain responsible for configuring those rules and reviewing requests that require your approval. Read our AI policy for more detail.

The Service is for business use by people who are at least 18 years old. You must provide accurate account information, keep it current, protect credentials and authentication methods, and promptly tell us about suspected unauthorized access.

You are responsible for your authorized users, the permissions you assign to them, and activity performed through their accounts. Your account administrator may manage access, connected systems, approval rules, data, and other account settings on your behalf.

You retain ownership of the business data, communications, documents, and other content you or your connected systems provide to the Service (“Customer Data”). You grant us a limited, non-exclusive right to host, copy, transmit, and otherwise process Customer Data only as needed to provide, secure, support, and maintain the Service, comply with law, and follow your documented instructions.

Customer Data is not used to train AI models. We may use aggregated or fully de-identified service information that cannot reasonably identify you, your customers, or their records to operate and improve the Service. We will not attempt to re-identify it.

You are responsible for having the rights and notices needed to provide Customer Data and direct us to process it, including information about your customers, staff, and suppliers.

You may connect third-party services such as email, accounting, commerce, shipping, and production systems. You authorize Dialed to access and exchange the information needed to provide the features you enable. You can disconnect a service, but doing so may interrupt related workflows.

Third-party services remain governed by their own terms and privacy practices. Dialed is not responsible for a third party’s service, availability, changes, or data handling. You are responsible for the accuracy of account mappings, permissions, approval rules, and instructions you configure, and for reviewing material transactions in your systems of record.

You may not use the Service to:

• break the law, violate another person’s rights, or facilitate fraud or deception;
• access accounts, data, or systems without authorization;
• upload malware or interfere with the security, integrity, or operation of the Service;
• probe, scan, or test vulnerabilities except under a written program we authorize;
• reverse engineer the Service except where applicable law does not permit that restriction;
• resell or provide the Service to a third party unless your agreement with us allows it;
• use the Service for personal, consumer, emergency, or safety-critical decisions; or
• use output as a substitute for professional legal, tax, accounting, employment, or financial advice.

We may investigate suspected misuse and limit access when reasonably necessary to protect customers, third parties, or the Service.

Paid plans are billed as described in your order form or the pricing presented when you subscribe. You authorize us and our payment processor to charge the payment method on file. Fees are non-refundable except where your order form, these Terms, or applicable law says otherwise. You are responsible for applicable taxes other than taxes on our net income.

We may change fees at renewal or on at least 30 days’ notice for month-to-month plans. Late or unpaid amounts may result in suspension after reasonable notice.

We and our licensors own the Service, including its software, workflows, designs, documentation, and branding. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription for your internal business operations.

If you provide feedback, you allow us to use it without restriction or payment. This does not give us rights in Customer Data or confidential information included with the feedback.

Each party may receive non-public information from the other. The receiving party will use reasonable care to protect it, use it only for the relationship, and disclose it only to people who need it and are bound to protect it. These duties do not cover information that is public without breach, already lawfully known, independently developed, or lawfully received without a duty of confidentiality.

We maintain administrative, technical, and organizational measures designed to protect Customer Data. No system is perfectly secure, and you must use the Service’s access and approval controls responsibly. More detail is available on our security pageand in our privacy policy.

We work to keep the Service available and useful, but we do not promise uninterrupted access. Maintenance, third-party outages, connectivity, and events outside our reasonable control may affect it. We may update features over time. If a change materially reduces core paid functionality, we will provide reasonable advance notice when practicable.

You may stop using the Service or cancel as permitted by your plan or order form. We may suspend or terminate access for material breach, nonpayment, legal requirement, security risk, or conduct that could harm the Service or others. When circumstances allow, we will give notice and a reasonable opportunity to cure.

On termination, your right to use the Service ends. We will make Customer Data available for export as described in your plan or order form, then delete or de-identify eligible Customer Data under our retention practices. Limited audit, security, billing, dispute, and legally required records may remain access-restricted for their applicable retention periods. Provisions that by their nature should survive termination will survive, including ownership, payment obligations, disclaimers, liability limits, indemnity, and dispute terms.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted or error-free, or that extracted, generated, matched, or recommended information will always be accurate or complete. You are responsible for reviewing output and maintaining appropriate business controls, records, backups, and continuity plans.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

EXCEPT FOR AMOUNTS YOU OWE, YOUR INDEMNITY OBLIGATIONS, OR LIABILITY THAT CANNOT LAWFULLY BE LIMITED, EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE FEES YOU PAID OR PAYABLE FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. These limits allocate risk between the parties and apply regardless of the legal theory used.

You will defend and indemnify Dialed and its personnel against third-party claims, damages, and reasonable costs arising from Customer Data, your unlawful or unauthorized use of the Service, or your material breach of these Terms. We will promptly notify you of a claim and provide reasonable cooperation. You may control the defense, but may not settle a claim in a way that admits fault by or imposes obligations on Dialed without our written consent.

These Terms, any applicable order form, and incorporated policies are the entire agreement about the Service. Neither party may assign the agreement without the other’s consent, except in connection with a merger, reorganization, or sale of substantially all relevant assets. If a provision is unenforceable, it will be limited to the minimum extent necessary and the rest will remain in effect. Failure to enforce a provision is not a waiver.

Governing law and venue are stated in your order form. If no order form applies, they are the law and courts with jurisdiction over Float Capital, Inc. at its principal place of business, excluding conflict-of-law rules. Before filing a claim, the parties will try in good faith for 30 days to resolve it informally.

We may update these Terms. We will post the revised version and give reasonable notice before material changes take effect. Changes do not retroactively reduce your rights. Continued use after the effective date means you accept the revised Terms.

Questions and formal notices about these Terms can be sent to Float Capital, Inc., 5029 Emmalani Dr, Princeville, HI 96722, with a copy to legal@withdialed.com.