How it works
Listens. Confirms. Books.
Three verbs, in your systems of record. Dialed does the work; you stay in the loop until it earns more — one account at a time, never all at once.
On every channel your cafés already use
Gmail is the primary rail; a forwarding address is the universal fallback; Slack, Telegram, WhatsApp, and relayed texts round it out. Connect as many accounts as you run. Your cafés install nothing and change nothing.
Voicemail transcription — coming
Against your real catalog, with you in the loop
Every message is read into structured fields with per-field confidence and a pointer to exactly where each value came from. Anything unfamiliar — an unknown SKU or account — comes to you; Dialed never guesses one into existence. Each correction teaches it.
Into your books, the way you'd do it yourself
Confirmed, marked fulfilled, then drafted as an invoice in your accounting platform, mirrored to your ledger and delivered from there. Overdue accounts get a polite nudge from your own outbox. Writing the wrong invoice is treated as seriously as missing an order.
Earned autonomy
It starts by asking. It earns the rest.
Autonomy is per account, never global, and you can revoke it whenever you want. Most roasters live at rung two for a while — and that's the point.
We run the loop with you at first. You see the confirmations and handle the business calls.
Dialed drafts every order; you review and approve each one in a tap. Nothing moves without you.
After an account runs clean for a stretch, you can let its high-confidence orders auto-confirm — and pull it back anytime.
Dialed handles the clean ones. Only the ambiguous, the low-confidence, and the brand-new surface to you.
For the person who runs the orders
Your team stays in control.
Dialed removes the retyping, not the judgment. Your wholesale manager approves orders, coaches the agent — “Vela always means whole bean” — and handles the exceptions that need a human who knows the account. The autonomy ramp is theirs to set, and theirs to revoke.
It doesn't replace the person who runs your wholesale. It gives them their Tuesday back — and makes the errors that used to land on them a lot rarer.
Onboarding
It starts already knowing your shorthand.
With Gmail connected, Dialed reads your past wholesale emails and matches them to your real orders — so “big trbl” already means Big Trouble 5lb whole bean before your first live order. Live in under a week.
Where orders come from